Privacy Policy

Last Updated: 31 July 2025

Kosha Teksol Private Limited (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website https://zaptronix.in/ or any related domains, applications, or services operated by us.

This policy is designed to comply with applicable laws including the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Information We Collect

a) Personal Information

When you use our website or services, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Payment details (processed securely through authorized payment gateways)

We only collect personal data that is necessary for providing our services.

b) Automatically Collected Data

When you visit our website, certain information may automatically be collected including:

• IP address

• Browser type and version

• Device information

• Pages visited on our website

• Time and date of visit

• Cookies and tracking technologies

This information helps us improve our services and user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

• Processing and fulfilling orders

• Providing customer service and support

• Managing your account and transactions

• Improving website functionality and performance

• Sending order updates, offers, promotions, or newsletters

• Detecting fraud and ensuring platform security

• Conducting analytics and advertising (including tools such as Google Analytics, Meta Pixel, etc.)

You may opt out of marketing communications at any time.

3. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

• Payment gateway providers

• Shipping and logistics partners

• Email marketing service providers

• Website analytics platforms

• Advertising partners

• Government or legal authorities when required by law

All third-party service providers are required to protect your data.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Enable website functionality

• Support analytics and advertising measurement

You may choose to disable cookies through your browser settings, but some website features may not function properly.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, please note that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Completing transactions and orders

• Complying with legal or regulatory obligations

• Resolving disputes

• Enforcing our agreements

Once the data is no longer required, it will be securely deleted or anonymized in accordance with applicable laws including the DPDP Act, 2023.

7. Your Data Rights

Under applicable data protection laws including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Withdraw consent for data processing

• Opt out of marketing communications

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or privacy practices of those external websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are provided below:

Grievance Officer
Kosha Teksol Private Limited

Grievance Officer Name : Rahul Mehta

Email: grievance@zaptronix.in
Phone: +91 8374388826

Address: #815, 8th Floor, Manjeera Majestic Commercial JNTU
Hitech City Road, Near Rythubazar, KPHB, Kukatpally
Hyderabad, Telangana – 500072
India

Users may contact the grievance officer for any complaints or concerns regarding personal data processing.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.

Any updates will be posted on this page with the updated “Last Updated” date.

12. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Kosha Teksol Private Limited

Phone: +91 8374388826
Email: info@zaptronix.in

Address:
#815, 8th Floor, Manjeera Majestic Commercial JNTU
Hitech City Road, Near Rythubazar, KPHB, Kukatpally
Hyderabad, Telangana – 500072
India