Refund & Return Policy

Last Updated: 15 March 2026

At KOSHA TEKSOL PRIVATE LIMITED (Zaptronix), we believe in fair, transparent, and hassle-free returns. This page explains how returns, replacements, and refunds are handled.

📌 Before You Start (Quick Summary)

• You can request a return within 7 days of delivery
• Eligible issues: damaged, defective, wrong, or missing items
• Refunds are processed after inspection approval
• Refunds are issued to the original payment method
• Shipping charges are generally non-refundable

🛍️ When You Can Request a Return

We accept return requests only if:

• The product is damaged or defective
• You received the wrong item
• Parts or accessories are missing
• The product is unused and in original condition

🚫 Items That Cannot Be Returned

Some products are not eligible for return:

• Used or physically damaged items (customer-caused)
• Products without original packaging
• Opened hygiene-related electronics (like earbuds, trimmers, etc.)
• Items showing signs of misuse or tampering

⏱️ Return Window

• Return requests must be raised within 7 days of delivery
• Requests after this period may not be accepted

🔄 Replacement or Refund

If your return is approved, you can choose:

✔ Replacement

• Same model only
• Subject to stock availability

✔ Refund

• Issued if replacement is not available
• Processed after quality inspection

💳 Refund Process & Timeline

Refunds are issued to your original payment method:

• UPI
• Card (Debit/Credit)
• Wallets
• Bank Transfer (if applicable)

⏳ Timeline:

• Refund initiation: 3–5 business days after approval
• Bank processing time may vary

💡 Note:

Shipping charges are only refunded if:

• Wrong item was delivered
• Product was defective or damaged

📦 Return Pickup Process

Once approved:

• A courier partner will arrange pickup
• Product must be securely packed
• All accessories, manuals, and invoices must be included

If pickup is not available:

You may be asked to ship the product, and we may reimburse shipping costs (up to a defined limit).

❌ Order Cancellation

• Orders can be cancelled only before shipment
• Once shipped, cancellation is not possible
• After delivery, return policy applies

📦 Return Condition Rules

Returned products must meet all conditions:

• Original packaging intact
• No physical/user damage
• Serial number / IMEI intact
• All accessories included

Failure to meet conditions may lead to rejection.

🛡️ Warranty Support

Some products include manufacturer warranty.

• Warranty claims must be handled directly with the manufacturer
• Unless otherwise stated, we do not manage warranty repairs

⚠️ Fair Usage & Fraud Prevention

To maintain fairness for all customers, we reserve the right to:

• Reject excessive or abusive return requests
• Decline fraudulent claims
• Block accounts with suspicious return behavior

📞 Need Help? Contact Us

KOSHA TEKSOL PRIVATE LIMITED

📞 +91 8374388826
📧 info@zaptronix.in

📍 Address:
#815, 8th Floor, Manjeera Majestic Commercial JNTU
Hitech City Road, Near Rythubazar, KPHB, Kukatpally
Hyderabad, Telangana – 500072
India