Shipping Policy

Last Updated: 31 July 2025

At KOSHA TEKSOL PRIVATE LIMITED, we aim to ensure every order is packed, shipped, and delivered safely and on time. This page explains how our shipping process works for orders placed on https://zaptronix.in/.

📦 Quick Overview

• We ship across India only
• Orders are processed in 1–5 working days
• Delivery time depends on location and courier partners
• Tracking details are shared after dispatch
• Delivery timelines are estimates, not guarantees

🚚 Where We Ship

• We currently deliver across India only
• Delivery availability depends on courier service coverage
• Some remote locations may have limited serviceability

⚙️ Order Processing Time

• Orders are processed only after successful payment confirmation
• Standard processing time: 1–5 working days
• Orders placed on Sundays or public holidays are processed next working day

Processing time may increase during:

• High-demand sales
• Promotional campaigns
• Unforeseen operational delays

⏱️ Delivery Timelines

• Estimated delivery time: varies by location
• Most orders are delivered within standard courier timelines after dispatch

⚠️ Important:

• Delivery dates shown are approximate only
• Delays may occur due to:
  • Weather conditions
  • Courier delays
  • Regional restrictions
  • External disruptions

💳 Shipping Charges

• Shipping charges (if applicable) are shown at checkout
• Prices are in INR (₹)
• Shipping charges are non-refundable once dispatched (unless otherwise stated)

📍 Order Tracking

Once your order is shipped:

• Tracking details are shared via Email or SMS
• You can monitor your order using the tracking link provided

👉 Customers are responsible for tracking their shipments.

⚠️ Delivery Issues & Delays

We are not responsible for delays caused by:

• Courier partner operations
• Natural disasters or weather conditions
• Government restrictions
• Strikes or transportation issues

We will, however, make reasonable efforts to keep you informed in case of major delays.

🏠 Incorrect Address & Failed Delivery

To ensure smooth delivery:

• Provide accurate shipping details at checkout
• Ensure your phone number is active and reachable

We are not responsible for:

• Incorrect or incomplete addresses
• Failed delivery attempts due to customer unavailability

If a shipment is returned:

• Re-shipping charges may apply

📦 Damaged or Wrong Deliveries

If you receive a damaged, defective, or incorrect product:

• Report it within 48 hours of delivery
• Share clear photos or videos for verification

Resolution will be handled as per our Refund & Return Policy.

✔️ Delivery Confirmation

• An order is considered delivered once it is handed over to the provided address
• Any delivery-related concerns must be reported within the allowed timeframe

🔄 Policy Updates

We may update this Shipping Policy at any time.

• Changes will be posted on this page
• Continued use of our website means acceptance of updated terms

📞 Contact Us

For shipping-related support:

KOSHA TEKSOL PRIVATE LIMITED

📧 info@zaptronix.in
📞 +91 8374388826

📍 Address:
#815, 8th Floor, Manjeera Majestic Commercial
JNTU Hitech City Road, Near Rythubazar
KPHB, Kukatpally, Hyderabad, Telangana – 500072, India