PRIVACY POLICY

Last Updated: 15 March 2026

Welcome to Zaptronix, operated by Kosha Teksol Private Limited (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you visit or use https://zaptronix.in/ and related services.

By accessing or using our website, creating an account, placing an order, or otherwise providing your information, you expressly consent to the collection, storage, processing, and use of your personal data in accordance with this Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

A. Information You Provide

We may collect:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Order and Transaction Details
• Information submitted through contact forms or customer support

B. Payment Information

Payments are processed securely through authorized third-party payment gateways.

We do not store complete debit card, credit card, UPI PIN, CVV, or banking details on our servers.

C. Information Collected Automatically

When you browse our website, we may collect:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Website Usage Data
• Pages Viewed and Time Spent
• Referring URLs
• Cookies and Tracking Information

2. Consent to Data Collection and Processing

By using our website, creating an account, making purchases, subscribing to communications, or otherwise providing information, you provide your explicit consent for us to collect, process, store, and use your personal data for the purposes described in this Privacy Policy.

Where required by applicable law, additional consent may be obtained for marketing communications or specific processing activities.

You may withdraw your consent at any time by contacting us. Withdrawal of consent shall not affect the lawfulness of processing conducted before such withdrawal.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Provide customer support
• Send order updates and notifications
• Manage accounts and transactions
• Improve website functionality and user experience
• Conduct analytics and performance monitoring
• Send promotional communications (with consent where required)
• Detect fraud, abuse, and unauthorized activities
• Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Payment gateway providers
• Courier and logistics partners
• Cloud hosting and IT service providers
• Marketing and communication service providers
• Analytics providers
• Government authorities or law enforcement agencies when required by law

All service providers are expected to maintain reasonable security measures and confidentiality.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze traffic and visitor behavior
• Enhance user experience
• Support marketing and advertising campaigns

You may disable cookies through your browser settings. However, certain website features may not function properly.

6. Data Security

We implement commercially reasonable and industry-standard security measures, including:

• Secure servers and infrastructure
• SSL encryption where applicable
• Restricted access controls
• Security monitoring and maintenance

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Order and transaction records: up to 5 years
• Customer support records: up to 3 years
• Legal, tax, and compliance records: up to 7 years
• Marketing information: until consent is withdrawn or you opt out

When information is no longer required, it will be securely deleted, anonymized, or disposed of in accordance with applicable laws.

8. Your Rights

Subject to applicable laws, including the DPDP Act, you may:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal data
• Withdraw consent for specific processing activities
• Opt out of marketing communications
• Request information regarding processing of your data
• Submit grievances regarding privacy concerns

To exercise your rights, contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of such websites. Users should review the privacy policies of those websites before sharing personal information.

10. Children’s Privacy

Our website and services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect, store, or process personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

11. Compliance with the Digital Personal Data Protection Act, 2023

We process personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

We implement reasonable safeguards, obtain consent where required, process information only for lawful purposes, and provide mechanisms for users to exercise their applicable privacy rights.

12. Grievance Officer

In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, users may contact our designated Grievance Officer for complaints, concerns, or issues relating to privacy and personal data.

Grievance Officer Details

Name: Rahul Mehta
Company: Kosha Teksol Private Limited

Email: grievance@zaptronix.in
Phone: +91 8374388826

Address:

#815, 8th Floor, Manjeera Majestic Commercial JNTU
Hitech City Road, Near Rythubazar, KPHB, Kukatpally
Hyderabad, Telangana – 500072, India

We will make reasonable efforts to address grievances within a reasonable timeframe in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.

Any updates will be posted on this page along with the revised “Last Updated” date. Continued use of the website following such updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Kosha Teksol Private Limited

Email: info@zaptronix.in
Phone: +91 8374388826

Address:

#815, 8th Floor, Manjeera Majestic Commercial JNTU
Hitech City Road, Near Rythubazar, KPHB, Kukatpally
Hyderabad, Telangana – 500072, India