Shipping Policy

Last Updated: 31 July 2025

Welcome to KOSHA TEKSOL PRIVATE LIMITED (“we”, “us”, “our”). This Shipping Policy explains how orders placed on our website https://zaptronix.in/ are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

• All orders are processed only after successful payment confirmation.

• Orders are usually processed and dispatched within 1–5 working days, excluding Sundays and public holidays.

• Processing times may vary during high-demand periods, sales, or due to unforeseen circumstances.

2. Shipping Locations

• We currently ship across India only.

• Delivery is subject to the serviceability of the customer’s address by our courier and logistics partners.

3. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

• All prices are listed in Indian Rupees (INR).

• Shipping charges are non-refundable once the order has been dispatched, unless otherwise stated.

4. Estimated Delivery Time

• Delivery timelines vary depending on the delivery location, product availability, and courier service.

• Any delivery dates provided are estimates only and not guaranteed.

• Delays may occur due to courier issues, weather conditions, regional restrictions, or other factors beyond our control.

5. Shipment Tracking

• Once your order is shipped, tracking details will be shared via email or SMS, where available.

• Customers are responsible for tracking their shipments using the provided tracking information.

6. Delays & External Factors

• KOSHA TEKSOL PRIVATE LIMITED is not responsible for delays caused by courier partners, strikes, natural disasters, government actions, or other circumstances beyond our reasonable control.

• We will make reasonable efforts to inform customers of significant shipping delays.

7. Incorrect Address & Failed Delivery

• Customers must ensure that accurate and complete shipping information is provided at checkout.

• We are not responsible for delivery failures due to incorrect, incomplete, or unreachable addresses.

• If an order is returned due to failed delivery attempts, additional re-shipping charges may apply.

8. Damaged, Defective, or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

• Supporting images or videos may be required for verification.

• Resolution will be handled in accordance with our Refund & Return Policy.

9. Delivery Confirmation

• An order is considered successfully delivered once it is handed over at the shipping address provided during checkout.

• Any delivery-related issues must be reported within the applicable reporting timeframe.

10. Changes to Shipping Policy

• We reserve the right to modify or update this Shipping Policy at any time without prior notice.

• Changes will be effective immediately upon posting on the website.

11. Contact Information

For any shipping-related queries or assistance, please contact us:

KOSHA TEKSOL PRIVATE LIMITED
📍 Address:
#815, 8th Floor, Manjeera Majestic Commercial,
JNTU Hitech City Road, Near Rythubazar,
KPHB, Kukatpally, Hyderabad, Telangana – 500072, India
📧 Email: info@zaptronix.in
📞 Phone: +91 8374388826