Refund & Return Policy

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Refund & Return Policy

Refund & Return Policy

Last Updated: 31 July 2025

At KOSHA TEKSOL PRIVATE LIMITED (Zaptronix), we believe in fair, transparent, and hassle-free returns. This page explains how returns, replacements, and refunds are handled.

📌 Before You Start (Quick Summary)

  • You can request a return within 7 days of delivery
  • Eligible issues: damaged, defective, wrong, or missing items
  • Refunds are processed after inspection approval
  • Refunds are issued to the original payment method
  • Shipping charges are generally non-refundable

🛍️ When You Can Request a Return

We accept return requests only if:

  • The product is damaged or defective
  • You received the wrong item
  • Parts or accessories are missing
  • The product is unused and in original condition

🚫 Items That Cannot Be Returned

Some products are not eligible for return:

  • Used or physically damaged items (customer-caused)
  • Products without original packaging
  • Opened hygiene-related electronics (like earbuds, trimmers, etc.)
  • Items showing signs of misuse or tampering

⏱️ Return Window

  • Return requests must be raised within 7 days of delivery
  • Requests after this period may not be accepted

🔄 Replacement or Refund

If your return is approved, you can choose:

✔ Replacement

  • Same model only
  • Subject to stock availability

✔ Refund

  • Issued if replacement is not available
  • Processed after quality inspection

💳 Refund Process & Timeline

Refunds are issued to your original payment method:

  • UPI
  • Card (Debit/Credit)
  • Wallets
  • Bank Transfer (if applicable)

⏳ Timeline:

  • Refund initiation: 3–5 business days after approval
  • Bank processing time may vary

💡 Note:

Shipping charges are only refunded if:

  • Wrong item was delivered
  • Product was defective or damaged

📦 Return Pickup Process

Once approved:

  • A courier partner will arrange pickup
  • Product must be securely packed
  • All accessories, manuals, and invoices must be included

If pickup is not available:

You may be asked to ship the product, and we may reimburse shipping costs (up to a defined limit).

❌ Order Cancellation

  • Orders can be cancelled only before shipment
  • Once shipped, cancellation is not possible
  • After delivery, return policy applies

📦 Return Condition Rules

Returned products must meet all conditions:

  • Original packaging intact
  • No physical/user damage
  • Serial number / IMEI intact
  • All accessories included

Failure to meet conditions may lead to rejection.

🛡️ Warranty Support

Some products include manufacturer warranty.

  • Warranty claims must be handled directly with the manufacturer
  • Unless otherwise stated, we do not manage warranty repairs

⚠️ Fair Usage & Fraud Prevention

To maintain fairness for all customers, we reserve the right to:

  • Reject excessive or abusive return requests
  • Decline fraudulent claims
  • Block accounts with suspicious return behavior

📞 Need Help? Contact Us

KOSHA TEKSOL PRIVATE LIMITED

📞 +91 8374388826
📧 info@zaptronix.in

📍 Address:
#815, 8th Floor, Manjeera Majestic Commercial JNTU
Hitech City Road, Near Rythubazar, KPHB, Kukatpally
Hyderabad, Telangana – 500072
India

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